At Nash Journey, customer satisfaction is important to us. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns only if the product is defective, damaged, or incorrect at the time of delivery.

To be eligible for a return:

  • The issue must be reported within 3 days of receiving the product
  • The item must be unused, in its original packaging, and in the same condition you received it

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at [email protected]
  2. Provide:
    • A clear description of the issue
    • Photos showing the defect, damage, or incorrect item

We will respond within 2 business days with further instructions.

3. Refund Policy

If your return is approved:

  • We will process your refund within 5–7 business days after receiving and inspecting the returned item

We will contact you to confirm your refund method and details.

4. Non-Returnable Items

We do not accept returns for:

  • Items reported after 3 days of delivery
  • Products damaged due to misuse or negligence
  • Items returned without prior approval

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or damaged item).

6. Contact Information

If you have any questions or concerns regarding returns or refunds, please contact us at:

📧 [email protected]